Privacy Notice

1. Who is responsible for your data

Positive Integers LTD is the data controller for personal data collected through Quill. If you have questions about this notice, contact us at privacy@quill-hq.com.

2. What data we collect

We collect personal data that you provide directly and data generated through your use of Quill:

• Identity and contact data: name, email address, organisation name and role.
• Account data: login credentials, user preferences and workspace membership.
• Usage data: reports viewed, uploads, refresh activity and feature interactions.
• Technical data: IP address, browser type, device identifiers and cookies.
• Support data: messages, tickets and feedback you send us.

3. How we use your data

We use your data for the following purposes:

• To create and manage your account and provide the Quill service.
• To process payments, subscriptions, tax and invoicing.
• To maintain security, prevent fraud and abuse, and troubleshoot issues.
• To improve the product and respond to support requests.
• To send service-related announcements and, where permitted, product updates.

4. Legal basis

We process personal data on the basis of contract performance, legitimate interests, consent and legal obligation as appropriate. For example, we process account data to perform our contract with you, and we process usage data based on our legitimate interest in improving the service.

5. Who we share data with

We share personal data only with categories of recipients who need it to provide or support the service:

• Paddle, our Merchant of Record, for sale of the product, subscription management, payment processing, tax compliance and invoicing.
• Service providers and subprocessors: cloud hosting, analytics, support tooling and email delivery.
• Professional advisers: legal and accounting professionals, where required.
• Authorities: where we are required to disclose by law or regulation.

6. Data retention

We keep personal data for as long as needed to provide the service, comply with legal obligations, resolve disputes and enforce our agreements. When data is no longer needed, we delete or anonymise it.

7. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, port or object to the processing of your personal data. You may also withdraw consent where processing is based on consent. To exercise these rights, contact us at privacy@quill-hq.com.

8. Security

We use appropriate technical and organisational measures to protect your data, including encryption in transit and at rest, access controls, and regular review of our security practices.

9. Cookies

Quill uses essential cookies to keep you signed in and secure, and analytics cookies to help us understand how the service is used. You can manage your cookie preferences through your browser settings.

10. International transfers

Where personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

11. Changes to this notice

We may update this Privacy Notice from time to time. We will post any changes on this page and, where material, notify you through the service or by email.